Refunds, Returns, and Exchanges
If there’s an issue with your order or you’d like to make a return, contact us within 30 days of receiving your order and we’ll be happy to help.
Defective or Damaged Products
If you receive a damaged or defective product, contact us, and we’ll do what we can to make it right. We may request photos or video of the product as part of the process.
General Returns and Exchanges
If you made a mistake when creating your order, ordered the wrong size, put in the wrong address, or even just had a change of heart and want to return, contact us and we can help arrange an exchange, refund, or re-ship. Returned items will need to be in the same condition you received them in and we ask that you cover the cost of postage to return them to us. Refunds can only include the cost of the item; we cannot refund you for shipping costs or customs fees.
Please refer to our sizing chart before purchasing your order to make sure your measurements are correct, but if you have an issue, please contact us and we’ll assist you in accordance with our exchange policy above.
We generally do not provide exchanges for orders made outside of the US due to the high cost of shipping. We ask all our international customers to be extra careful when placing their orders and entering their addresses.
Blind bag/box items, download codes, the Sanshee Mystery Items, promotion/contest prizes, and other items as noted on their product page cannot be returned for refund or store credit.
Items Lost In-Transit/Tracking Says Delivered But Not Received
If your order appears to be lost in-transit or the carrier's tracking shows the order was delivered but you didn't receive the item, we will reach out to the carrier to open an investigation into the issue to try and get your order to you as quickly as possible.
Once the carrier has investigated the matter and contacted us back with an official response to our inquiry, if they are unable to locate the package, we will be happy to resend the order to you. We do not offer refunds for orders lost in-transit or which were delivered but not received unless we are out of stock on the item you purchased.
Refunds can only be made to the original form of payment and cannot be made to alternate forms of payment.
We strive to process orders as soon as possible despite, so it is of the utmost importance that if you think you made an error in your order that you contact us immediately. Once your order has been processed or shipped, we will be unable to process your cancellation and will at least have to charge you for shipping.