Most questions about online sales can be answered on our policy page!
Got questions about an order, online policies, convention purchases, or just general sales that you can’t find in the policy page? We can help! The Contact & Support button on our website will get you in touch with a customer service! You can also email us at firstname.lastname@example.org!
The customer service team responds to emails and messages within 24-48 business hours, Monday through Friday, 10 am to 6 pm Pacific Time.
Want to see us at your convention or expo? Need to send us an invoice or other contact information regarding a convention? Please do not email that to personal emails, use our booking email!
Have a portfolio to show off? Want to send your resume our way? We are always accepting new resumes for all positions. If you think you may be a good fit but we don’t have a position listed, please forward us your cover letter.
Are you making a game you want merch for? Do you have licensing or collaboration inquiries? Want to get in touch with someone for general bizdev questions? Are you a charity that wants to work with us on specific items (not giveaways/incentives, see below for that!)? Are you a streamer who wants to promote us?
Social media and streaming powerhouses out there wanting to partner up? Putting together a charity event that needs incentives, or a large competition in need of prizes?
Do you have a store where you’d like to sell our products? Are you looking to buy our products wholesale*?
*Please note that we are not currently accepting new wholesale accounts, but you can contact us here for more info, and request to be contacted if we do open wholesale accounts again. Please also note that at this time, most of our collections are not licensed for resale.
If you have a question that doesn’t fit in with these areas, the customer service team is happy to help! Click the Contact & Support button, or email us at email@example.com.