General Policies

Our goal is to provide a fair and empathetic set of policies for our customers and to build a relationship of mutual respect. Not all policies here listed will cover all situations and we reserve the right to update or change these policies at any time or without notice to better improve our customer experience. Please take time to review our policies before making a purchase and if you cannot find your answer here or at our FAQ, contact us.

Refusal of Service

We reserve the right to refuse service or suspend/terminate your account for any reason at any time including, but not limited to:

  • Violation of any of our policies.
  • Attempts to circumvent our per-customer limit.
  • Chargebacks, especially if your order has been received.
  • Fraud or any illegal activity.*
  • Refusal to pay customs fees/taxes.
  • Harassment of any Sanshee employee or partner.

*If you believe your account has been wrongly flagged with fraud. Please contact us.

Coupons Discounts & Promotions

Our site uses a variety of bundling discounts, coupons, and other discounts that are linked to our website’s coupon code field. Due to this limitation, only one coupon code/discount can be used at a time and they cannot be stacked.

Unless otherwise stated, discounts & promotions offered on our website do not apply to purchases made at our physical locations at events and vice-versa.

Discounts that have a requirement of a cart value to be activated are based on the subtotal, not the price after shipping or taxes.

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