Domestic Shipping Policies
All of our domestic (US) shipping classes offer tracking, but vary in price/speed: UPS 3-day Select, UPS Second Day Air, UPS Ground, USPS Priority 2-Day, USPS First Class
When We Ship
We ship orders on business days (Monday - Friday) excluding United States Holidays
Once confirmed, orders (excluding pre-orders) usually ship within 3 business days. This is in addition to the shipping time, so if you request a 3-day shipping
option, your order could take 6-7 business days to arrive.
Once your order ships, You should receive an e-mail at the address you used during purchase. If you have any questions or need any help, please contact us.
Transit times are determined by the shipping option you select at checkout and can be subject to delays in transit.
We are based out of Bremerton, WA in the United States, and we ship through the USPS, DHL, UPS for both domestic and international orders. The further you live from Washington state, the longer your package may take to arrive.
We cannot guarantee specific delivery dates, and we do not offer refunds for shipping fees if packages are delivered later than expected. Options such labeled "Next Day" or "2nd Day" refers to the exact name of a service provided by a carrier and not a delivery guarantee.
An email with tracking information will be sent once an order has been shipped (with most carriers). You can also track your package from your account page. Tracking is not always available for USPS First-Class International shipments. For the most reliable tracking information, please select a carrier such as UPS or DHL.
"Returned to Sender” Orders
If, for some reason, your order is returned to our office (often due to an invalid address) we will either refund the cost of the item minus shipping and cancel your order, or you can pay to have it re-shipped. We are not responsible to contact you if your order is returned to us.
Free & Discounted Shipping
Occasionally we offer free or discounted shipping promotions. These options apply only to the lowest cost shipping method available and can not be applied to the more expensive faster options.
We reserve the right to split shipments without notice in the case that they do not easily fit together in the same package. In these cases it may not be possible to provide a tracking number for both shipments.
International Shipping Policies:
We ship international orders to almost anywhere in the world! Here’s an overview of our international shipping classes: UPS Worldwide Expedited, UPS Standard, USPS Priority Mail International, USPS First-Class Mail International
USPS International Shipments
You can save money by using USPS shipping options such as USPS First-Class International, but they can be unpredictably delayed, offer inadequate tracking updates (sometimes no tracking at all) and come with an added risk your package could get lost. By choosing this option, you accept these risks. We advise all our customers to use a more reliable international carrier like UPS or DHL if the option is available. We unfortunately cannot take responsibility for the various postal services of the world.
If your package does not have tracking (It’s not available in some countries/territories) and gets lost in the mail, you have two options: either pay for the cost of reshipping, or get a refund minus the cost of shipping.
Because ordering internationally can be complicated, and may be new for some of you, refunds and resends like this are a one-time exception per customer. If your future orders continue to see similar troubles, we won't be able to continue sending new items or refunding orders. We apologize for any inconvenience this causes, but unfortunately the nature of international shipping and going from one country's postal service to another comes with inherent risks that are entirely out of our control.
Customs Taxes & Fees
You are responsible for any customs or duties on international shipments and you may be charged this to receive your order. These fees have to be paid in order to get your package, so please be aware of your country’s tax policy before you order. Also, we cannot mark shipments as gifts in an attempt to dodge taxes. Sanshee is not responsible for any additional taxes, fees, logistics, or other additional charges required by your local government or delivery service to receive your package.